My Pool heater broke or died or failed , however you want to say it. I visited Trevi to start the education process of purchasing a new heater.The sales man an older gentleman I cant remember his name assisted me by first pulling up my account to review what my needs would be. He immediately gave me 2 options ( a recommended option which handles my capacity , is a good unit with a great warranty the other is a more expensive unit which he felt was not any better than the first unit , maybe a touch quieter). They was no pressure to buy so I felt comfortable and pleased with what he told me now its a question of swallowing the sticker shock. Its not the best way but getting comparable quotes from another manufacturer for other models and finding out the price range is very similar its now a question of choice and preference. I ended up going with Trevi and a Pentair model which i have had luck with in the past. Because of the time of season the delivery which is one day and the instillation which would be another day they required 10-12 days. The others needed 7-10 days but i would rather wait for the one i wanted. The good news is the unit was delivered and installed in under 7 days and the installer was amazing, friendly , professional with a clean installation. The bad news it been so hot for the past 3 weeks I really have not had to use the heater. I have had less happily ending stories with Trevi as well but they fix the issue and you will come out happy in the long run.
Was not a fan of Trevi 6 years ago. Tried them again this year. Had an informative conversation with a seasoned and knowledgable salesperson Real Pontbriand regarding a new heat pump for our pool. We also had some issues with the new filtration system that they'd recommended to us. It almost destroyed our set up but the store manager refunded us our purchase and replaced our sand at no extra cost. Good experience.
Poor quality products and non-existent after-purchase service.I purchased an outdoor sectional with a coffee table and a dining table with chairs less than a month ago, with a significant price tag.Ive had multiples quality issues with the table; the table surface was damaged after one use. I called the sales person who directed me to send an email to trevi.ca. No response. After calling them, they referred me back to the store manager who also doesnt respond.Now I have a new issue with the sectional seat cushions that are damaged after less than a months use.These products are not at all adequate for outdoor use, they are easily damaged by outside elements.Would not buy from Trevi again.
Great service and professional staff. We have used Trevi for the past few years and recently we purchased a outdoor dining set early in the season. The helpful staff offered a good price and arranged delivery. We later decided to pick it up ourselves directly from the Laval warehouse. Trevi reimbursed us for the delivery charges by mail within a week. On the May long weekend, they had a sale with the same set $300 less. I talked with a DDO manager and he looked at the flyer and WITHOUT HESITATION, told me that he would refund us the $300 difference and the taxes. 10 days later, we got the check in the mail. Fantastic service and no runaround on in-store credits. Great old fashioned professional service
Shopped at 6 different stores before finally heading to Trevi. Was very happy with pricing, financing and staff. Very nice store.
Trevi Dorval is a Canadian Home Goods Store based in Dorval, Quebec. Trevi Dorval is located at 2052 Place Transcanadienne, Dorval, QC H9P 2N4, Canada.
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